Returns & Refunds Policy
You may return your item for any reason within 30 days of purchase for a full refund, excluding original shipping if applicable. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns exception are permitted, up to 60 days from purchase, if a fulfillment error was made on your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Clearance Items (if applicable)
Only regular priced, discounted and on-sale items may be refunded. Unfortunately clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 30 Industrial Park Rd #111, Dawsonville, GA 30534
To return your product, you should mail your product to Natura Bona Returns Dept: 30 Industrial Park Rd #111, Dawsonville, GA 30534
Excluding returns for defective items, shipping damages, or fulfillment errors, buyer is responsible for shipping costs on returns. Original shipping costs (if any) are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.